How to Improve Patients’ Overall Healthcare Experience & Minimize Complaints

Are you looking to improve your patients' overall experience and minimize any complaints?  In this week’s episode of the Healthcare Provider Happy Hour, I will be discussing four tactics you can apply today, in order to give your patients the best experience. Through my own personal & clinical experiences, an interview with a past guest and patients on the show,, and some of the research, I have pinpointed some of the most common pain points or complaints of patients and how we as healthcare providers can resolve them.    Listen to the full episode to learn: What the #1 complaint of patients is according to studies  Questions you should be asking your patients each session  How to manage expectations of patients in order to provide the best care  Why it’s important to keep an open dialogue with your patients and have full transparency  Four tactics to implement now to improve your patients' overall experience     Grab your drink of choice and join the conversation!     Resources Healthcare Provider Happy Hour Episode with Barbara Khozam: https://jennifergeorge.libsyn.com/how-to-better-deal-with-difficult-patient-situations-enhance-the-overall-patient-experience-with-barbara-khozam  https://participatorymedicine.org/journal/evidence/research/2015/06/25/what-do-people-want-from-their-health-care-a-qualitative-study/ https://www.beckershospitalreview.com/hospital-management-administration/patients-no-1-complaint-front-desk-staff.html https://www.beckershospitalreview.com/quality/10-most-common-patient-complaints-grievances-with-hospitals.html   Connect with Jennifer George: @bestobsessed_with_jenn | Instagram Jennifer George | Website @jenngeorge08) | Twitter Jennifer George | Facebook Click here to check out my award-winning book about connecting and communicating with patients to create empowering experiences!

Fecha de Publicación: 19 de octubre de 2021

Duración: 10 min